Shipping Policy
Shipping Policy
Welcome to GRANDEUR Global. Your trust in us is a privilege, and we are dedicated to ensuring that your shopping experience, from browsing our collections to the moment they arrive at your door, is nothing short of exceptional. This shipping policy outlines our commitment to a seamless, secure, and timely delivery for your valuable bathware, kitchenware, and tiles.
Order Processing & Delivery Timeframes
We handle every order with meticulous care. Once your order is placed, it is processed and prepared for shipping within 1 to 2 business days.
Inside Dhaka: Your order is estimated to be delivered within 5 business days from the date of purchase.
Outside Dhaka: For locations across Bangladesh, delivery typically takes up to 10 business days.
Please note that these are estimates and may vary during peak seasons or due to unforeseen circumstances. We will always keep you informed of your order status.
Shipping & Handling Fees
Shipping fees are calculated to ensure the safe and secure transport of your products. The final cost is determined at checkout based on the size, weight, and delivery destination of your order. Our team will provide a transparent breakdown of all costs before you finalize your purchase.
Our Delivery Partners
We collaborate with a network of trusted and experienced courier services to ensure your orders are handled with care and delivered in a timely manner. Our partners are well-versed in shipping high-value items and follow industry best practices to maintain the quality of your luxury products during transit.
Shipping Updates & Notifications
Throughout the shipping process, we will keep you fully informed. You will receive notifications via email or phone when your order has been processed, when it is shipped with tracking details, and when it is out for delivery.
Order Modifications & Undeliverable Packages
If you need to make any changes to your order, please contact our customer support team as soon as possible. We will do our best to accommodate your request, depending on the stage of your order’s processing.
In the event that our delivery partner is unable to deliver your package due to an incorrect address or multiple failed attempts, your order will be returned to our warehouse. We will then contact you to verify your information and arrange for a new delivery attempt.
Product Receiving & Damage Policy
Upon receiving your order, we highly recommend inspecting the package for any damage before signing the delivery receipt.
For deliveries outside Dhaka, we offer an optional crating and packaging service to provide maximum protection for your premium products during transit. Without this enhanced packaging, GRANDEUR Global cannot be held responsible for any damages that occur during transportation.
Thank you for choosing GRANDEUR Global. We appreciate your trust in us and are dedicated to providing you with the best possible shopping experience, from browsing our exquisite products to the moment they arrive at your doorstep.