Refund and Returns Policy
Return & Refund Policy
At GRANDEUR Global, your satisfaction is our highest priority. We stand by the superior quality and craftsmanship of our premium bathware, kitchenware, and tiles. We want you to feel completely confident in your investment, and our policy is designed to ensure a fair and transparent process should a return or exchange be necessary.
This policy applies to all purchases made online and at our showrooms in Bangladesh.
Eligibility for Returns & Exchanges
You may return or exchange products within 15 days from the original date of purchase. To be eligible, all items must meet the following criteria:
• Original Condition: Products must be returned in their original, unused, and undamaged state. This includes all parts, accessories, and the product itself being free from any signs of wear, installation, or alteration.
• Complete Packaging: The item must be returned in its original, undamaged packaging, including the box, protective foam, and any manuals or inserts.
• Proof of Purchase: You must provide the original sales invoice and delivery challan. Returns cannot be processed without these documents.
Please note that for an item to be accepted, it must be returned to its original place of purchase (either the showroom or the designated return address for online orders).
Damaged or Defective Items
We meticulously inspect our products before they leave our warehouse. However, in the unlikely event that you receive a damaged or defective item, you can return it for a replacement or a full refund.
• You must report any damage to our customer service team within 8 hours of delivery.
• We will arrange for a prompt inspection of the item to verify the damage.
• Once confirmed, we will offer a replacement or process a full refund, including any standard shipping fees.
Non-Returnable Items
To maintain the highest standards of quality and hygiene, certain items are non-returnable. This includes:
• Products that have been installed or used in any way.
• Items without their original, intact packaging.
• Custom or special-order products.
• Items purchased at a discounted or promotional price (e.g., from a clearance sale).
The Refund Process
Once your returned item is received and inspected by our team, we will notify you of the approval or rejection of your refund.
• Approved Refunds: If your refund is approved, we will process it as a direct bank transfer or store credit. Please allow 7 working days for the refund to be processed and appear in your account.
• Refund Amount: The refund will cover the original purchase price of the product. Please note that shipping and handling fees are non-refundable unless the return is due to a product defect.
Your satisfaction is paramount. If you have any questions or concerns about your purchase, please do not hesitate to contact our customer support team. We are dedicated to providing a seamless and reliable experience that matches the quality of our products.